Terms of Service

These Terms govern your use of this website and the services provided by Shimmer & Shine Lights. By requesting an estimate, booking a visit or having work done, you agree to them. If you do not agree, do not use the site. The service agreement you sign before work begins governs the work itself, and where the two differ, that agreement wins.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Services

We install seasonal Christmas lighting and permanent roofline lighting on homes in Adel, Ankeny, Clive, Dallas Center, Grimes, Johnston, Norwalk, Urbandale, Waukee, West Des Moines, Windsor Heights. A seasonal job includes measuring the home, the lights, installation, maintenance all season, takedown in January and storage of your set until the next season. Permanent roofline lighting is installed once and stays on the house all year, so there is nothing to take down and nothing to store. Installs run from mid-October and are booked by route rather than by request, so we agree your date with you in advance. Iowa weather moves dates: snow, ice, high wind and lightning stop work at height, and when that happens we book the next day we can work and text you the new time. A weather delay does not change your price.

We may decline any job. The most common reasons are a roofline we do not consider safe to work on, a structure in poor repair, or a property outside our service area.

2. SMS Messaging Program Terms

2.1 Program Description

By opting in you agree to receive text messages from Shimmer & Shine Lights at the number you provide. Those messages are:

• Estimates you asked for
• Appointment reminders for measurements, installs, service visits and takedowns
• Service updates, including scheduling, takedown, next-season rebooking and answers to questions you send us

2.2 Message Frequency

Message frequency varies with your service activity. You may receive up to 4 messages per month, and more in the weeks around your install or your takedown. We do not send marketing blasts to customers who have not asked to hear from us.

2.3 Message & Data Rates

Message and data rates may apply according to your mobile carrier plan. Shimmer & Shine Lights is not responsible for charges from your carrier. Check your plan if you are unsure what messages cost you.

2.4 How to Opt In

You can opt in to text messages by:

• Checking the SMS opt-in checkbox on the estimate request form on this website (required to submit that form)
• Verbally consenting during a phone call or an on-site visit (documented in our records)
• Texting a designated keyword to our business number at 515-585-9079

Your consent is yours alone to give. We do not buy phone numbers, we do not text numbers that have not opted in, and we do not pass your number or your consent to anybody else for their own marketing. If you have received a text from us that you did not sign up for, reply STOP and then tell us at info@shimmerandshinelights.com so we can find out how it happened.

2.5 How to Opt Out

You can stop text messages at any time by:

• Replying STOP to any message from us
• Emailing info@shimmerandshinelights.com and asking to be removed
• Telling us on the phone

After you reply STOP you will receive one confirmation message and then nothing further. Opting out of texts does not cancel work you have booked and does not affect your service agreement: we will simply call or email you instead. To start messages again, reply START.

2.6 Help

For help, reply HELP to any message from us, or contact us at info@shimmerandshinelights.com or 515-585-9079.

2.7 Supported Carriers

Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed, so we confirm anything time-critical by phone as well.

3. Quotes and Service Agreements

Any figure given before a measurement is a ballpark and not an offer. A firm price is given only after the roofline has been measured, and it is the price in your service agreement. Ballpark figures given from satellite imagery can change once we see the property.

By booking work you confirm that you own the property or are authorised by the owner to have the work done, and that you can grant access on the agreed dates. If a property is jointly owned or managed, it is your responsibility to have the agreement of anyone else who needs to consent. If you need to change or cancel a booking, call or text us as early as you can and we will move your date or cancel it. If any work has already been done, we will tell you plainly what it was before anything is billed.

4. Payment

Payment is due on completion of the installation unless your service agreement says otherwise. We accept cash, check, card and Venmo or Cash App. Once you have paid in full, the bulbs, clips, cord and track we supplied are yours. You own them outright, they are not on loan, and storing them over the summer means we are looking after your own lights for you. You can ask for your set back at any time with reasonable notice. Work is scheduled by route and by season, and unpaid balances may delay a future season's install.

5. Limitation of Liability

We take reasonable care on every property. We are not liable for the failure of gutters, fascia, shingles or other structures that were already damaged, rotten or improperly secured before work began, or for damage caused by weather, by a third party, or by alterations you make to the installation yourself. Our liability for any claim is limited to the amount you paid for the work.

6. Warranty

We maintain the installed lighting for the whole season: if a bulb fails or a clip works loose, contact us and we correct it within 48 hours at no cost. This covers the lighting we installed. It does not cover damage caused by a third party, by you, or by your own alterations to the installation.

7. Intellectual Property

The content of this website, including photographs of completed work, is owned by Shimmer & Shine Lights. Photographs of your home may be used in our portfolio and marketing unless you ask us not to, and you can ask us to stop using them at any time by emailing info@shimmerandshinelights.com.

8. Website Use

You agree to use this website only for lawful purposes and in a manner that does not infringe on the rights of others. You may not use our website to transmit spam, malware, or any harmful content.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Governing Law

These Terms are governed by the laws of the State of Iowa, without regard to its conflict of law provisions. Any dispute arising from them or from work performed will be brought in the courts of Polk County, Iowa. If any provision is found unenforceable, the rest remains in effect.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

12. Contact Us